GENERAL SUMMARY AND SCOPE Under the supervision of the Site Director and/or Clinical Coordinator, provides clerical support and assists in coordinating the patient flow at the point of entry into the waiting room. Is professional in the use of the Behavioral Health Information System as it relates all scheduling functioning, verification of client information and updates demographics including but not limited to changes in address, telephone number, insurance, legal name, etc. This position is responsible for collecting co-payment from clients at the point of service, accessing account balances, and answering questions upon client request. ACE OF HEARTS PLEDGE The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served. ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES Performs clerical duties related to the provision of clinical services to patients including: greeting patients and families, typing clinical support material as necessary, answering telephone and intercom, taking messages and communicating messages to the appropriate person accurately and professionally. Demonstrates competency with EMR tasks as related to assigned role, including but not limited to appropriate scheduling using correct service and location codes and group names; maintains E/M codes in a timely manner; and promptly records no shows and other schedule changes. Ensures accurate patient data from registration and ongoing i.e. legal names, addresses, telephone numbers, emergency contacts, insurance information, etc. Assists with filing/scanning of client materials in patient records and the preparation of QA and other reports if requested. Ensures materials are scanned into correct EMR with appropriate notations in compliance with departmental guidelines. Front office greets patients, family members, and staff in a professional and friendly manner. Manages the flow of patients to the extent possible ensuring that patients are not exposed to lengthy wait times and informing patients upon check in of delays in the schedule. Shares responsibility for monitoring the condition of the patient waiting room and alerting the appropriate manager immediately. Contributes to patient/referral source satisfaction through professional and courteous demeanor and appearance. Attempts to resolve concerns immediately notifying a superior as needed. Assists with duplicating and distributing materials, requisitions, and correspondence, if requested. OTHER TASKS, DUTIES AND RESPONSIBILITIES Maintains effective interpersonal relationships with physicians, nursing personnel and ancillary departments. Knowledgeable of medical center and departmental policies, practices and procedures; safety regulations and procedures. Participates in department performance improvement activities as assigned and attends required training. Demonstrates service excellence and ACE. Performs other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES High school diploma or equivalent. Ability to type 40 wpm. Ability to maintain a positive impression of the Medical Center at all times and handle sensitive telephone and face-to-face inquiries. Ability to file both alphabetically and numerically. Ability to understand instruction and effectively communicate in both written and oral form. Demonstrated ability to work independently and accurately. Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes. Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms. Successful completion on ninety (90) day get-acquainted period.